Technology has increasingly become a critical aspect of running a business. Today, more than ever before, its crucial to ensure that your IT infrastructure is running 24×7 with minimal disruption or downtime.

Why Risk Costly IT Disruption and Downtime? Our Professional IT Support Services will help keep your technology running at peak performance – so you can focus on running your business!

Our IT Services & Support includes:

• 24/7 monitoring and maintenance to keep your technology running while preventing disruptions and downtime.
• Data backup and disaster recovery to ensure your IT systems and data are recoverable in the event of a disaster.
• IT procurement to help you procure the right hardware and software for your unique needs, budget, and requirements.
• Onsite and remote IT support to resolve IT issues and address questions and/or concerns in a timely and efficient manner.
• Comprehensive network security to protect your network, and your business, against emerging security threats, such as malware and viruses.
• A fixed rate fee to help you budget accurately, year after year, while preventing surprise invoices.
• Telephonic support calls will be available under this support contract to the customer.
• All the service onsite support will be attended at the customer premises based in Dubai, unless warranted by the situation as qualified by MCIT engineers.
• Contract includes Labor, system h/w diagnosis support, s/w support, network diagnosis and trouble shoot support. All above mentioned support on site as per above mentioned.
• Phone in consultation Services (PICS) will be available as a part of the quick response level support to the customers.
• New Installation of Hardware & Software FREE if same hardware/software purchased from MCIT and will be included in the contract.
• New Installation of Hardware & Software if purchased from other reseller free for minor work, and will be chargeable for major ones; in the existing setup. Charges would be decided upon the scope of work.
• System (Desktops / Laptops) should cover major updates OS, health check of devices on both side (hardware and software), Patches up grades, Antivirus upgrade and backup of data.
• Servers and Storage Hardware Basic Diagnosis & Trouble shooting included. Basic Software diagnosis included. Symantec basic trouble shooting and patches upgrade included.
• Lotus Domino Server based support included (Server & User End Points Email Retrieving diagnosis included).
• Network Appliances basic hardware diagnosis and software trouble shooting included.
• Hand held devices / Touch PADs software and hardware diagnosis as well as basic support included.
• Video Conferencing hardware and software basic support included.
• Mac hardware & Software diagnostic support included.
• Audio player Testing and diagnosis included.
• Access control basic trouble shooting included.
• UPS battery checkups, health reports, connectivity and hardware basic support included.
• Basic cable testing also included in the support.

MCIT helps you create an effective IT plan according to your short and long term business objectives.